Providing support to the newsrooms of a 24/7 news channel
Rolling out a new solution to several hundred employees required preparing the various user profiles while ensuring enhanced support during the critical go-live phase.
The project had to simultaneously coordinate training sessions, educational resources, the environments needed for the sessions, and the support teams, all while adapting to changes in the project.
The challenge was to enable the teams to quickly acquire the necessary new skills and to have responsive support available when the system went live.
24/7 Preparation and support before and after system migrations
Aski-da Synergies oversaw the design and implementation of the training and change management program, as well as coordination with technical and functional teams.
The project encompassed the management of scheduling, resources, risks, and the budget, as well as the professional development of trainers and teams responsible for supporting users.
The teams led the creation of training guides, learning paths, and training materials, as well as their validation. The environments required for the sessions were set up daily, and user feedback was centralized to identify remaining needs and adjust the program accordingly.
After the go-live, the support teams were coordinated around the clock to ensure enhanced operational presence during the first few weeks following the launch. User feedback was also forwarded to the project teams to facilitate the rapid resolution of any issues encountered.
The result
+700 employees received training and support as part of the rollout of the new solution.
This approach ensured smooth adoption by the teams and provided enhanced 24-hour support during the first few weeks after the system went live.
